PERSONNEL MANAGEMENT AND STRATEGY

Personal Management and Strategy >>Personnel Planning Management >>Organizational Structure Management >>Recruitment and Adaptation Management >>Evaluation and Remuneration Management >>Employee Development and Education Management >>Motivation Management >>Change Management >>Personal Goal Management >>Knowledge Management >>

KNOWLEDGE MANAGEMENT

How is it possible that we keep dealing with the same customer issues/complaints, which have a damaging impact on our company, when I have already explained to the employees how to prevent these situations and how to handle them with a minimum impact on the client?

Your plan most likely has a weak point. If the same issues keep reoccurring, it is time to try to eliminate their occurrence systematically and not just keep dealing with their consequences. This is the only way to save that wasted time and appeal more professionally to clients.

Throughout its existence, each company builds its know-how, a set of procedures, habits and experience, which enable its employees to perform their jobs in a specific way in line with company needs. It is necessary to transfer and store these procedures, habits and experience in such a way that they are not bound to individual employees and can be used within the company based on actual needs. The ability of the company to use collected knowledge plays a very important role within the adaptation of new employees. The length of the adaptation is reciprocally proportional to the ability of the company to provide its employees with knowledge.

We offer professional services in the following areas:

Preparation and implementation of processes focused on gathering knowledge and experience
Training of internal lecturers - how to receive and further share expert knowledge and skills, checking of observation of set standards
Implementation of incident management - collection of information on problematic situations and their solutions (e.g. internet connection in an IT company is interrupted, which prevents an important message being delivered to a client)
Implementation of problem management - evaluation of long term non-functional / incorrectly set up standards and their adjustments leading to an increased service effectiveness (e.g. many clients complain about bad communication between the sales and implementation departments, which results in miscommunication "solution suggestions")